Platform F, and it’s issues….

One of the worst elements of the modern LIRR has turned out to be the LIRR's revolutnary take on modern Brooklyn service. Platform F. As part of the Jamaica Capacity Improvements project, the LIRR created a new platform, in a way partly isolated from the rest, known as platform F, they then routed pretty much all the Brooklyn trains to use these platforms, running as a shuttle between Atlantic Terminal and Jamaica. The goal with this change was to eliminate crossover moves, and to segregate Brooklyn service in order to free up the Jamaica tracks for both city terminals. While officials called this an "improvement", the thing is, in reality few Brooklyn riders feel they can call it that. Eventually, the LIRR added a couple of thru-trains to Brooklyn, however, I feel very few of them are actually useful. The early trains out of Huntington and Babylon leave literally at the crack of dawn, before 5am, and while the Ronkonkoma train does leave a bit later, closer to 5:30, (and if you saw some of my Ronkonkoma branch posts you'll know there's a mini rush-hour at that time, even the Ronkonkoma Branch train is a bit early and many of the Brooklyn commuters are travelling later in the rush hour so the equipment for this train could be better used later, and at this point, if the LIRR has the logic to make the only thru Brooklyn service run at the least convient times, I think it's better off if they just run those trains to Manhattan. The LIRR has to have the mindset that they can still run thru-trains to Brooklyn, to supplement, and provide more options for Brooklyn and intra-island/city riders alike.

The problem is that platform F is designed in a way that makes it very difficult and beyond cumbersome to run trains beyond Jamaica, therefore, they had all Brooklyn trains end in Jamaica. And while they may try to say they beefed up service, it was actually a 20% reduction, and to make matters worse, before ESA, they were able to match service with capacity, therefore, during busier times, more trains were ran to match the amount of travelers, so capacity was matched. However, when platform F (and the new schedule opened), they ran roughly the same amount of trains during each of the hours, therefore, Brooklyn riders were plagued with overcrowding. Later, the LIRR realized this, and they reworked the schedule to add more trains to match a pre-pandemic headway. Since, in the last year or so, ridership has mostly stabilized and things have been working out. 

The cumbersome up and over...

Another issue with platform F that has continue to plague Brooklyn riders is the cumbersome up and over. Typically speaking, if your someone who's unlucky enough to make a transfer at Jamaica, all it is is an up and over one, two, or at worst, 3 platforms over, however, if your a Brooklyn rider, the LIRR has spared no expense at making you sprint every morning across the entire concourse over from platforms 1, 2, and 3 to platform F which is as far as you can get on the other side to arrive just in time to see your train leaving. Prior to East Side Access, typically all westbound trains would depart from platforms 1,2, and 3, therefore, you'd only have to climb a platform or two over in the mornings and afternoons to reach your connection, but now that most Brooklyn trains board from a platform on the opposite end of the concourse, people have to walk twice as much as they used to reach their connection. Thats another benefit of direct service that not only people on that branch will benefit from, instead everyone will as that gives a better chance of a cross-platform transfer, or at most a up-and-over.

Unfortunately, because of the platform F location, Westbound Brooklyn commuters are hit harder in the morning as the typical westbound tracks 1,2,3 are on the opposite side of Jamaica, therefore, commuters must walk the entire length of the concourse to get to the other side where the shuttle platform is. This often leads to missed connections.

Missed connections

The final key problem with platform F is the missed connections. With the LIRR's new policy of making zero-attempt at holding trains for transfers, when trains are on time, things work, but when trains run late, the system starts to fall apart, leaving riders fuming as doors shut in their faces. 

@LIRR worst day of commute so far. Train to Jamaica pulled in 3 mins late at 6:44. SPRINTED 12 tracks on the overpass. Employee on the overpass told me to stop running, they’re holding the Atlantic shuttle. Get to the bottom of the stairs, shuttle is pulling away. @News12LI pic.twitter.com/v2SlL3qNqJ

— Jen (@BKcommuter53) March 9, 2023

And while things have gotten somewhat better since the first months after East Side Access, this is still an issue with people having to wait because of it. It does seam however, that on many branches, the LIRR seams to have as many connections as possible for other trains be thru-trains, however, limiting the amount people have to do that up-and-over all the way across the concourse.

Everyday chaos at @LIRR Jamaica station. These sprinters made a valiant effort, but alas their Brooklyn connection left without them and they had to wait 19 minutes for the next one. pic.twitter.com/JaDFSZV9wP

— The LIRR Today (@TheLIRRToday) April 19, 2025

This is especially a problem in the evening rush hour as while in the morning if you miss your train the next one is typically in the next 8 minutes or so, but in the afternoon, you may be waiting 10,20,30, 45, or even 60 minutes for the next scheduled train, depending on the branch. This is a big problem and the LIRR needs to figure out a way to fix this so people aren't winging making their connection every day.

In all, it took all of this nonsense for the LIRR a while to realize how important Brooklyn really was, and to appreciate it enough to make changes by adding more thru-trains (and by no means enough, but hopefully at some point we'll get there!)