Monday, January 19, 2026

Please Swipe Again: The Problems with OMNY

OMNY, which if your not familiar with the subway system is the fare card that is used to gain access to the system has had a troubled rollout and since the full switch from Metrocard has faced numerous scrunity from riders

A troubled rollout

The start of the rollout to OMNY was rigged with issues and inconsistencies, with many riders complaining of various issues including issues with the readers not accepting taps from an OMNY card, requring riders to tap repeatby until it worked, delayed or extra charges, and fare cap confusion. This had lead to heavy mixed opinions by riders, with some favoring the fresh rollout of MTA's fare system while others plea and morn the loss of Metrocard.

Never-ending problems 

One issue that has been worryingly common with the OMNY, and is likely common complaint, is that the fare gate failed to read their OMNY payments. This has actually happened to me multiple times in the city and I can tell you firsthand that it is obnoxious and almost made me miss a train home. A whopping 42 percent of survey respondents said this was an issue for them. This is something that needs 

Another reoccuring problem is delayed charges; and apparently this is due to backend processing and it leads to multiple fares showing up in batches later on. While it's not the end all be all as there's rarely extra charges, it's a quite annoying problem that should look to be fixed.

In conclusion, the fact that in the 21st century the MTA cannot rollout a fare system that isn't rigged with issues shows the incompetence going on there. While the MTA calls it "growing pains", and I feel it's understandable that there will be glitches here and there when transitioning to a entirely new system, something that hasn't been done in many years, I think it should be made crystal clear that the MTA wasn't ready for this.

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